Refund policy
Return & Refund Policy
At 16 BAZ, each item is produced specifically for your order through our print-on-demand fulfillment process. Because our products are made to order, we do not accept returns or issue refunds for buyer’s remorse, change of mind, ordering the wrong size, or selecting the wrong color.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your full name
- Order number
- A description of the problem
- Clear photos showing the damaged, defective, misprinted, or incorrect item
Once the issue is reviewed and confirmed, we will work with our fulfillment partner to provide an appropriate resolution, which may include a replacement or refund.
Returns
If a return is required because of a confirmed fulfillment error, defect, or damaged product, we will provide return instructions, including any applicable return-shipping arrangements, before the item is sent back.
Exchanges
We do not offer exchanges for incorrect sizes, colors, or changes of preference.
Please review the product description and available sizing information carefully before placing your order.
If you received the wrong size or color because of an error in the fulfillment of your order, contact us at
within 7 days of delivery.
Refunds
Refunds are considered for confirmed damaged, defective, misprinted, incorrect, or otherwise eligible orders.
If a refund is approved, it will be issued to your original payment method. Processing times after approval may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund is being issued because of an error associated with the fulfillment of your order.
Order Changes and Cancellations
Because orders may enter production shortly after they are submitted, changes or cancellations cannot be guaranteed after an order has been placed.
If you notice an error with your order, contact
as soon as possible.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.
Contact Us
If you have questions about a return, refund, damaged item, or order issue, contact:
16 BAZ
Email Support: